Update for Residents in Carpenders Park

Dear Resident

We're issuing advice after several residents in Carpenders Park reported suspected rogue traders calling at homes today (18/02/2025)

Advice for dealing with traders coming to your door:

▪️ Never agree straightaway to having work done on your house or garden by anyone who knocks on your door. Take their information and contact Hertfordshire Trading Standards first to check their legitimacy or contact Citizens Advice Consumer Service for advice.

▪️ If work does need to be done, obtain quotes from several companies before parting with any money. These quotes should be provided in a written form with a notice explaining your right to cancel.

▪️ If the services offered cost over £42, the trader must advise you that you have 14 days to cancel the contract and must not start work until after this period, unless you sign a notice agreeing to waive this right.

If you witness behaviour which you believe is suspicious, call 999 straight away, with as much information as you can – descriptions of workers and vehicles will help.

For advice and information, members of the public should contact the Citizens Advice Consumer Service on 03454 04 05 06

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You should report concerns only by ringing 101 (999 in an emergency) or through the online chat option at Contact us | Hertfordshire Constabulary